I know what I want. I want a personal assistant robot to represent me in an increasing number of robotic encounters.
I am looking at the red warning light on the Kenmore 5600 BTU Energy Star air conditioner (Model 73055) that stays on and refuses to go out. I purchased it May 11, so the in-window unit is a little more than a month old.
Keeping my office cool helps reduce the pain, so the “new” A/C already has seen use early in its first season. And, already it is a problem, which returns me to a favorite rant about my “lack of consumer confidence”, recently in particular with, but not limited to, air conditioners. Why, yes, this is the “dependable” unit that I purchased to replace the problematic, one-year-old, in-window unit. (Stop laughing.)
So, I called 1-800-4-MY-HOME and conversed with an automated system. I went through this process on two separate occasions before I reached a live service person who put me on hold, waiting to speak with another live person. Meanwhile, I am forced to listen to Sears commercials while I wait. The service person, when finally I was able to speak with her, had me start at the beginning and go through the script that she had. So, it was like conversing with another robot.
Afterward, I went to the Sears web site to try and lodge a complaint about dealing with Sears “customer service” but the complaint form wiped away my complaint when I tried to submit it, so I stopped and avoided trying again.
You knew there would be an update…
I coached myself on this. Still I found it difficult. The Sears service tech came and looked at the air conditioner. He pushed the “Check Filter” button a couple of times. (It beeped for him because he insisted; it dinna beep for me.) That was it!
There was some sort of power outage or maybe just the static from lightening. In any case, the control panel is particular sensitive and some condition created the warning light status when the filter was fine.
So, the self-coaching? I had told myself that it probably would be something simple like this and to avoid letting it further erode my dwindling sense of competency.
